Truck Parts and Service Magazine

April 2019

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P roviding additional services to customers can be good for business. Performing on-site maintenance for fl eets creates additional customer stickiness and revenue for the aftermarket provider and the fl eets have less to worry about if they have a partner scheduling and servicing their vehicles. "The primary benefi t for the client is it minimizes or eliminates vehicle downtime for routine maintenance and … repair work because [it's completed] outside of business hours. We're working when their trucks aren't. It also eliminates vehicle shuttle time to a shop," says Paul Rygal- ski, president, Managed Mobile. "On the maintenance management side, clients don't have to dedicate offi ce personnel to managing, tracking, scheduling and executing all their fl eet maintenance." Addressing the advantages to the pro- vider, PennFleet Owner Jim Kolea says, "The obvious benefi ts are being able to cross market services to a customer base that has different needs. Some of our customers utilize our emergency road and collision services but not our on-site 22 Service T R U C K P A R T S & S E R V I C E | A p r i l 2 0 1 9 By Bill Grabarek, Online Associate Editor billgrabarek@randallreilly.com Being there On-site fl eet maintenance offers benefi ts for service providers and their customers.

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