Overdrive Magazine

October 2019

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28 | Overdrive | October 2019 1 How poor customer service can cause noncompliance Bill Frerichs' Illinois-based six-truck fleet first invested in an e-logs system, an automatic onboard record- ing device, as he was headed into the first late-2017 elec- tronic logging device mandate deadline. Since then, the e-logs provider he used was bought out and consolidated under another company. Frerichs had been reasonably happy with the performance of the devices — but not with the delays in getting replacement units when problems arose on three occasions. The experience led him this summer to canvass for a potentially different supplier as he considered the transition to the ELD specification required by Dec. 18. His provider's customer support "cannot keep up with the eight-day rule." He's talking about the eight days the ELD mandate gives carriers and drivers to use paper logs or logs software while attempting to repair or replace a malfunc- tioning device. B Y TO D D D I L L S A N D A A R O N H U F F ELDs' FINAL SHIFT Part 3 As the deadline nears for migrating from previous- generation AOBRD equipment to ELDs, two technical issues could pose surprisingly big problems for existing and new ELD users. Small-fleet owner Bill Frerichs learned how easy it is to fall out of compliance when an ELD provider takes too long to repair or replace malfunctioning products. Two tech hurdles for ELD shoppers

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